Questions
The things people ask before they buy.
Including the ones where the answer is no. You will find out either way in the first ten minutes of a demo, so there is nothing to gain by saving it until then.
01
What it costs
- Is Nool a monthly subscription?
- No. You pay for Nool once, per shop, and it is yours. There is no monthly fee and no charge per user. Yearly support and updates are separate and optional — Nool does not expire, and it does not stop working if you choose not to renew.
- How much does Nool cost?
- Three one-time prices, by the size of your shop: Counter at ₹24,000 for a single till, Shop at ₹63,000 for a shop with more than one counter, and Group at ₹1,24,000 for more than one branch. Prices are per shop and exclude GST. Optional yearly support and updates are ₹6,000, ₹11,000 and ₹24,000 respectively.
- Is anything held back from the cheapest tier?
- Nothing is. The Counter price has the same billing, supplier bills, stock and accounts as the Group price. What changes between them is how many devices and shops it covers, and how much of our time comes with it.
- What happens if I stop paying for support?
- Nothing happens to the software. Nool keeps running, keeps billing and keeps your accounts. What stops is new versions and our support. You can start again later if you want to.
- Do I need to buy hardware from you?
- No, and we would rather you did not buy anything you do not need. You need one computer for Nool to live on, a tag printer, a bill printer and a barcode scanner. If you already have any of these, we will tell you whether they will work.
- What about my existing data?
- Your item list, suppliers, customers and opening balances can usually be brought across. We quote for it once we have seen what is in your current software, because that is the only honest way to price it.
- Is there a trial?
- There is a demo, on your own stock if you like. We would rather spend an hour showing you the software with your items and your supplier's bill in it than give you a download and hope.
02
Running it in the shop
- Does Nool work without an internet connection?
- Billing does. The counter talks to the computer in your shop over your own Wi-Fi, so if the broadband goes, bills are still made, stock still goes down and the accounts are still kept. What does need the internet is anything from outside the shop — a branch, or you checking today's sales from home. Those carry on once the line is back.
- Where is my data kept?
- On a computer in your shop. Nool is not rented from a company's cloud, and no outside company holds your sales figures. It starts by itself when the computer is switched on, and comes back on its own after a power cut.
- Do I need to buy a separate computer?
- Not necessarily. A busy store is better with a separate computer for Nool, but a small shop can run it on the office computer. From the Shop price upward we recommend a separate computer, so billing carries on even if one machine fails.
- Can I see my shop when I am not in it?
- Yes, through a secure private connection — not by opening your shop's computer to the whole internet. That is what we recommend once there is a second shop, and it is what the Group price covers: branches and your own phone see the same Nool, with stock, sales and cash for each branch on its own.
- Can two counters bill at the same time?
- Yes. Each counter has its own cash drawer, its own cash close and its own record of any shortfall, and the office sees the same figures at the same moment. Phones and tablets on the shop's Wi-Fi can check stock on the floor.
- What if the computer crashes?
- Nool backs itself up every night on the shop computer, sends a copy to your own Google Drive on a schedule, and will copy everything to a pen drive or external disk whenever you ask. So a stolen or dead computer costs you a machine, not your records. When we hand over, we restore one of those backups in front of you, so you know it works rather than hoping it does.
03
What it does for you
- How does Nool handle GST on MRP tag prices?
- Your customer pays what the tag says. Nool works out the CGST and SGST hidden inside that price, line by line, at each item's own rate. Nobody at the counter does sums, and the bill is always right.
- Does Nool do my GST returns?
- It prepares them. Nool works out the GSTR-1 and GSTR-3B figures the way the portal asks for them — sales by type and rate, tax collected, credit on purchases, the HSN summary — and checks them against your own accounts to the paisa. Your accountant files from those figures on the portal instead of re-typing your invoices. The filing itself is done on the government portal, not inside Nool.
- Does it print the barcode price tags in my shop?
- Yes. Every piece gets its own barcode tag, and the tags print in your shop straight from the supplier bill you just entered. No pop-up boxes, and no internet needed to print.
- How do I do a stock count?
- With a phone, while the shop is open. Start a count and Nool freezes the list of what should be on the shelf. Staff walk the racks scanning tags; a piece sold during the count is not marked missing. At the end you see what is missing and what turned up, and nothing changes in your stock until you approve it. Month by month, you can see what you lost and in which category.
- Why does Nool tag every single piece?
- Ordinary stock software writes down an item and a number. Nool keeps each piece on its own. Two shirts of the same design, size and colour may have come on different bills at different costs — Nool knows which of the two was sold, for how much, and which supplier bill it came from. That is why your stock never goes wrong.
- Does Nool keep my accounts, or do I still need Tally?
- It keeps proper accounts, not just a list of sales. Every sale, supplier bill, expense and cash close goes into the books by itself, and you get a balance as of any date, a day book, an account for every supplier and customer, unpaid bills, and payment and receipt vouchers. Whether your accountant wants it in some other format is worth asking them before you decide.
- Can staff change a price or an item without me knowing?
- Not without it being on record. Every change to a price, an item, a supplier, a customer or a setting is written down — what it was, what it became, who did it and when — and that record cannot be edited or deleted by anyone. Every login is recorded too. And once you close a month, nothing in it can be changed at all.
- Can I start from my current balances?
- Yes. Your opening balances go in once, properly, so Nool carries on from where your current books stop rather than from zero on the day it is installed.
04
Is it right for my shop?
- Is Nool right for a shop selling cloth by the metre?
- No. Nool is built around each garment having its own tag. Cloth by the metre does not work that way, and you would be fighting the software every day.
- Does Nool connect to Amazon, Flipkart or Shopify?
- Not today. Nool does not connect to any online marketplace. If selling online is a real part of your business, ask us before you buy rather than after.
- Does Nool do payroll or manufacturing?
- No. Nool covers running a shop — buying, selling, stock, and the accounts that come from them. It does not do salaries and it does not do manufacturing.
- How new is Nool?
- The product is new. The experience behind it is not: 10 years of retail ERP work, and a first shop that ran on it before it was offered to anyone else. We would rather you judged it by watching a piece go from a supplier's bill to a printed tag to a bill at the counter than by a customer count.
Where these are set out in full
Still deciding?
Ask the question that is not on this page. If the answer is that Nool is the wrong fit for your shop, we would rather say so on the phone than after you have paid.